Press Releases

LET’s eRespond Incident Management Solution goes live at United Utilities

CORK, IRELAND, (November 10th, 2008) – LET Systems, the industry leader in Network Operations Solutions for Outage Management (OMS), Network Modeling, Customer Contact and Mobile Workforce Management is pleased to announce that its eRespond Incident Management Solution has gone live at United Utilities.

This project was completed on time in budget. In fact the system went live on the exact date announced at contract award less than one year ago. This amazing achievement is credit to team work from all participants: United Utilities, IBM and LET.

UK utilities are coming under increasing pressure from the Regulator to provide timely and accurate reporting. Major fines are being levied for non compliance. United Utilities has chose LET to assist in its strategy to comply with the tightening regulations in Water and Waste Water.

eRespond has replaced the mainframe system which was out of date. This is a major technology step forward for United Utilities as eRespond is build on next generation architecture. The project is part of a large technology refresh at UU to implement several SAP systems including SAP PM, SAP BI and SAP BW. LET’s long technology relationship with SAP, including certification for Powered by Netweaver will help United Utilities in this regard.

Some of the benefits from the project include improved incident identification for water and waste water. The system will also facilitate the creation of on-line network modeling for water and waste water.

About LET Systems

LET Systems, with headquarters in Cork, Ireland, is a world leader in the design, development, and deployment of real-time Outage, Network, and Workforce Management solutions for the utility sector.

LET’s proven mission critical eRespond™ solution brings the latest, most comprehensive decision support tools into an enterprise-wide IT environment for the management of customer contact, outages, workforce, crew dispatch, mobile data, and emergency and disaster recovery.

For more information please contact:
LET Systems
Tel: +353 (0) 21 2309328
Email: info@letsys.com

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LET Systems is the industry leader in Network Operations Solutions for Outage Management, Network Modelling, Customer Contact and Mobile Workforce Management to the utility industry

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