Press Releases

LET announces the appointment of John Lavelle as Customer
Support Manager

CORK, IRELAND, (September 10th, 2008) – LET Systems, the industry leader in Network Operations Solutions for Outage Management (OMS), Network Modeling, Customer Contact and Mobile Workforce Management is pleased to announce that it has appointed John Lavelle as Customer Support Manager

The Customer Support Manager Role is extremely important at LET. It is the primary customer contact point once eRespond goes live. As such it encompasses not only handling support calls, but also ensuring active communication with the customer on product development, change management and training.

John previously worked with British Gas in several different positions. John brings both deep utility industry knowledge and technical experience and skills to LET and its customers. During his time with British Gas, John was responsible for

  • Home Services Operations Unit (HSO) Solutions Design and Architecture Dept manager,

  • Technical and Solution Design Authority for the HSO ERP programme (Hestia Home and Hearth),

  • Technical and Solution Design Authority on the British Gas Meter Unbundling programme for Gas and Electricity 

Prior to work with British Gas John worked in various consultancies primarily von Utility orientated programmes.

Marcus McCarthy, Managing Director of LET says” John is extremely capable and brings deep industry experience to the position of Customer Support Manager. This is in line with our Strategy to focus on ensuring our customers’ experience with LET is second to none.

 

About LET Systems

LET Systems, with headquarters in Cork, Ireland, is a world leader in the design, development, and deployment of real-time Outage, Network, and Workforce Management solutions for the utility sector.

LET’s proven mission critical eRespond™ solution brings the latest, most comprehensive decision support tools into an enterprise-wide IT environment for the management of customer contact, outages, workforce, crew dispatch, mobile data, and emergency and disaster recovery.

For more information please contact:
LET Systems
Tel: +353 (0) 21 2309328
Email: info@letsys.com

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LET Systems is the industry leader in Network Operations Solutions for Outage Management, Network Modelling, Customer Contact and Mobile Workforce Management to the utility industry

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