Designed to allow utility companies to manage their many customers be they domestic metered customers, industrial and commercial users or public service users.In designing eRespond:contact to suit your everyday business needs and challenges, we took time to incorporate a range of functional attributes which allow the user to handle multiple calls, from different sources on varied requirements.

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A comprehensive module for the pro-active management of planned and unplanned outages. Using its advanced fault inferencing tool outages can be quickly and accurately pinpointed. From there the utility can plan, organise, schedule and manage the outage. Using IVR (interactive voice response) customers can be kept informed. A standardised approach and work process ensures service levels and regulatory targets are met.

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An advanced network connectivity and data capture tool that helps you build and maintain an accurate network model. We work with your existing GIS and CIS to build a comprehensive picture right down to the meter. Any network amendments can be entered in one place and data can be propagated to user applications throughout the organisation.

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Dedicated to streamlining the entire workflow, this is a comprehensive solution for workforce management, crew dispatch and mobile data needs that will integrate with the OMS/DMS solution or other specialist systems deployed within the utility.

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