Software Solutions for Utilities

About

World-class distribution utility organizations are continuously working to increase business value by realising significant savings via reduced operating costs while simultaneously increasing revenue.

LET is assisting distribution utilities to achieve these goals and the results are being measured against ROI payback targets which are between 12 and 24 months. These ROI measurements do not include many other benefits to the utility and its customers which are difficult to measure or are unquantifiable e.g. improved customer service.

LET delivers a comprehensive suite of proven applications, eRespond, to address a wide range of global distribution utility industry specific requirements for electricity, water, waste water and gas utilities. eRespond is a thin client application made up of a number of modules which can be deployed individually or in unison to meet the requirements of utilities.

Incorporating best practices based on common operational objectives and next generation software technology LET is assisting utility organisations to achieve their operational goals for a fraction of the cost of alternative approaches.

LET is helping utilities to reduce costs and increase revenue by providing software solutions which;

1. Support global "best of breed" business processes.
2. Provide Control Centre Staff with Tools and Time to be more effective
3. Improve Day to Day Performance / Regulatory Metrics
4. Facilitate End Users via User Friendly Graphical User Interfaces
5. Guarantee Better Customer Service
6. Ensure better utilisation of field resources
7. Deliver more Billable Energy, Water or Gas
8. Reduce Planned Maintenance Costs
9. Reduce Call Centre Costs
10. Reduce Staffing Requirements during major incidents
11. Reduced IT CTO via next generation Architecture and Technology
12. Are Multi-Franchise Capable – electricity, water, waste water and gas
13. Easily Localised - English, Thai, Polish, Slovak, Spanish.....
14. Have Standardised and Certified Integration Capabilities
15. Are Customisable if required
16. Provide Data Quality Validation and Improvement
17. Have Auditable Regulatory and Management Reporting
18. Are part of a COTS Product Strategy
19. Support IEC61968 CIM Standard
20. Are designed by our customers to solve their problems in the real world

Where solutions don't exist "off the shelf", LET has the proven expertise to adapt current solutions or design and develop solutions from the ground up to meet utility specific requirements. 

LET was founded in 1992 by Jim Hyland to provide bespoke solutions to electricity distribution utilities.  During the period of de-regulation in the UK LET assisted many utilities by providing products and services to assist them to adapt to the new operating environment.  Over time, LET developed a specific expertise in Outage and Incident Management and Regulatory Reporting and that became the basis for the development of a COTS (Commercial Off The Shelf) software solution in the early part of the millennium.  This best of breed, thin client, highly scalable product, eRespond, was designed to be used in any distribution utility situation.  eRespond is in production use in electricity, water and waste water utilities in many different languages.